Title Duty Manager - Osaka
Department Customer Service
Part-Time Weekend Yes
•This is a part time position not to exceed 25 hours with exceptions for flight disruption or irregularities
•Oversees the daily operation under the direction of the Regional Manager ensuring that service standards are exceeded. Demonstrates by example exceptional customer service. Will act as supervisor for the counter, gate, ramp and low control areas.
•Provides management support to internal customers and vendors and serves as HA representative in matters where intervention is required to ensure service standards are exceeded (during the operation) All concerns will be reported to the regional manager for escalation.
•Actively communicates the goals and objectives of the division/company
•Professional development, and other related duties as assigned
•Serve as company liaison between government and community agencies/organizations
Requirements •High school diploma or equivalent
•Eligible to live and work in Japan
•Good command of English and Japanese (written and verbal)
•Minimum of 1 year of airline operations supervisory experience or 3 years in a related field.
•Working knowledge of airline policies and procedures as well as airport procedures.
•Able to manage multiple projects.
•Computer literate (Word, Excel, Access, Outlook, Sabre)
•Must demonstrate initiative, be self-motivated with high energy.
•Able to build teams with employees and vendor staff and possess excellent interpersonal skills.
•Able to work with all levels of employees across all disciplines.
•Possess and demonstrate mutual respect, personal integrity and honesty.
•Able to work varied hours and shifts; able to travel with little notice
•Experience with project development and management.
•Detail oriented; flexible and adapts well to change.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.