2018/1/31・香港エクスプレス Airport Services Officer（福岡）
Role and Responsibilities:
•Monitor and ensure the airport operation performance comply to company service level and standard;
•Ensure all Ground Operation activities are adhere to the Company and regulatory policies and procedures;
•Upkeep the highest safety and security culture and standard in all Ground Operation area;
•Coordinate with local regulators and authorities on behalf of the company;
•Maintain the highest standard and on-time performance with continuous improvement;
•To handle delays, disruption and resolve complaint at frontline;
•Timely report to Station Manager and Headquarter of any irregularity situation;
•Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
•Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
•Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
•Report to Station Manager timely if any changes in local governmental and aviation regulatory requirements;
•Overtime duties and non-office hour standby might require;
•Overseas travel and shift duty is required.
Qualifications:
•A bachelor degree holder;
•3 years experience in aviation services;
•Knowledge of passenger handling is essential, additional knowledge in ramp and cargo handling will be an advantage;
•Knowledge of Aviation Safety and Security;
•Basic knowledge in Microsoft Word and Excel.
Desirable Qualities:
•Excellent command of Japanese and English, and written English;
•Excellent customer service mind-set;
•Able to work independently and under pressure.
Applications close: 28 Feb 2018 AUS Eastern Daylight Time・最新情報は下記サイトでご確認ください。
http://careers.hkexpress.com/768/cw/en/job/495989/officer-airport-services-japan-fukuoka