・香港エクスプレス Airport Services Officer（東京）
Role and Responsibilities:
➨Monitor and ensure the airport operation performance comply to company service level and standard;
➨Ensure all Ground Operation activities are adhere to the Company and regulatory policies and procedures;
➨Upkeep the highest safety and security culture and standard in all Ground Operation area;
➨Coordinate with local regulators and authorities on behalf of the company;
➨Maintain the highest standard and on-time performance with continuous improvement;
➨Handle delays, disruption and resolve complaint at frontline;
➨Timely report to Station Manager and Headquarter of any irregularity situation;
➨Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
➨Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
➨Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
➨Report to Station Manager timely if any changes in local governmental and aviation regulatory requirements;
➨Overtime duties and non-office hour standby might require;
➨Overseas travel and shift duty is required.
➨A bachelor degree holder;
➨Minimum 3 years' experience in aviation services;
➨Knowledge of passenger handling is essential, additional knowledge in ramp and cargo handling will be an advantage;
➨Knowledge of Aviation Safety and Security;
➨Basic knowledge in Microsoft Word and Excel.
➨Excellent command of Japanese and English, and written English;
➨Excellent customer service mind-set;
➨Ability to work independently and under pressure.