2019/5/21

・エアアジアX Guest Service Officer(関西)

Job Description
• Disseminate new information to staff during briefing
• Update staff on latest ancillary product and push to sell
• Conduct walkabout checks to ensure smooth operations at all areas
• Attend and support staff on guest complaint
• Practice service recovery - solve and provide correct information to guest
• Issue feedback form as merit and demerit points to staff including those from third party
• Provide corrective measure to improve services
• Conduct training and show good example to the staff
• Report to your immediate superior or Finance any discrepancies in collection and any form of irregularities in your work area
• Ensure safety & security at all time
• Ensure staff have teamwork and communicate well
• Check email and reply in appropriate time frame
• Passenger handling and crisis management ( Flight delays, cancellations)
• Review and Submit staff overtime claims and attendance report
• Monitor staff performance and ensure that KPIs are being followed
• Ensure all excess baggage fees are collected, reviewed, recorded and deposited on time
• Perform Station Monitoring and responsible for reconciling payment receipts with daily cash summary (DCS) and ensure cash collections are properly deposited daily/weekly
Qualification: Working experience as airlines customer service representative more than 3 years. Fluent in Both English and Japanese language. Must have own means of transportation fro commute to and from airport.

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・最新情報は下記サイトでご確認ください。
https://airasia.wd3.myworkdayjobs.com/ja-JP/Careers/job/Osaka---Kansai-Int-Airport/Guest-Service-Officer_JR0004544