Job Function:Ground Services
Division:Ground Services (Division)
Employment Type:Full Time - Permanent
City:Asia Pacific | Japan | Osaka
Last date of application:11-Nov-2019
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
Reporting to the Airport Services Manager, in this role you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner.
Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.
Responsibilities include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
To be successful in this role you will require a minimum High School education. You will also have a minimum 2 years experience in a similar, customer service role.
You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required together with knowledge of ticketing and construction of fares.
A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English, good interpersonal skills and proficiency in computer applications.
Note: you will be required to attach the following:
1. Resume / CV