This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
• To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
•To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and de-briefing, assigning staff at their designated area, and that all tools are sufficient and in order.
•To ensure the check-in counter is open at 4 hours before departure time.
•To ensure all systems run i.e. conveyer, BHS, Tubs and FIDS before opening counter
•To monitor staff movement, discipline and to report to the superior for further action.
•To react if any delay occurs and to inform Supervisor on duty to take necessary action.
•To ensure all SOP is being implemented according to GOM.
•Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
•Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
•Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
•Ability to maintain high confidentiality, tactful and discretion when dealing with people.
•Possess good interpersonal and communication skills.
•Able to work on shift.
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