・ハワイアン航空 General Manager（関西）
The General Manager manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable US, local national, and company regulations, policies and procedures.
•Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner
•Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation
•Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not
•Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way
•Responsible for baggage lost/damage claim handling that is not covered by vendor contracts; dealing with customers in coordination with the claims department
•Lead, coach and manage others
•Serves as a representative of Hawaiian Airlines at airport, community, and/or governmental functions as required
•Professional development and other related duties as assigned
•High School Diploma or equivalent
•3 years airline supervisory experience or 5 years in related field
•Working knowledge of Immigration, Customs and related regulatory policies/procedures
•Thorough knowledge of US and local national regulations regarding terminal and ramp operations, security and safety
•Computer literate (Word, Excel, Access, Sabre, Outlook)
•Ability to become a certified Ground Security Coordinator (GSC) within 6 months of employment
•Project development and management experience
•Detail oriented with proven ability to successfully manage a budget and multiple projects
•Must demonstrate initiative, be self- motivated, possess excellent interpersonal skills and have the ability to build teams with employees and vendor staff
•Ability to work with all levels of employees across all disciplines
•Must possess and demonstrate mutual respect, personal integrity and honesty
•Ability to work varied hours and shifts and travel when required
•Eligible to live and work in the Country of Station location
•Must be flexible and adapt well to change
•Fluency in written and spoken English and Japanese
•Domiciled in close proximity of the Station location or willing to relocate to the area
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)