2023/6/13
・香港エクスプラス 空港スタッフ（沖縄）
Role Purpose
Assist Manager, Airport Services - Japan to monitor and ensure the airport operation performance comply to company service level and standard;
Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
Upkeep the highest safety and security culture and standard in all Ground Operation area;
Coordinate with local regulators and authorities on behalf of the company;
Maintain the highest standard and on-time performance with continuous improvement;
To handle delays, disruption and resolve complaint at frontline;
Timely report to Manager, Airport Services - Japan and Headquarter of any irregularity situation;
Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
Identify potential hazard, security threat and report to the Manager, Airport Services ? Japan carry out follow up action for risk mitigation;
Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
Report to Manager, Airport Services ? Japan and Headquarter timely if any changes in local governmental and aviation regulatory requirements;
Overtime duties and non-office hour standby might require;
Overseas travel and shift duty is required.
The Ideal Candidate
University Graduate;
2 years aviation or civil airline experience;
Knowledge of passenger handling is essential, additional knowledge in ramp and dispatch handling will be an advantage;
Knowledge of Aviation Safety and Security;
Excellent command of Japanese and English, and written English;
Basic knowledge in Microsoft Word and Excel;
Good communication skills and team player;
Excellent customer service mind-set;
Able to work independently and under pressure.